Privacy Policy

1. Introduction

VIVIFi, a division of VIVID Group ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our client portal platform, including any related services, features, and content (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and services, participate in activities on the Services, or otherwise contact us. This includes:

• Name, email address, phone number, and mailing address
• Company name, title, and business information
• Financial information related to loan applications and project financing
• Account credentials (username and password)
• Documents uploaded to the client portal
• Communication records between you and our team

Automatically Collected Information

When you access our Services, we automatically collect certain information, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Services.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process loan applications and manage financing projects
• Facilitate document signing and project management through our portal
• Communicate with you about your account, projects, and our services
• Improve, personalize, and expand our Services
• Comply with legal obligations and enforce our terms
• Detect and prevent fraud or unauthorized access

4. Information Sharing

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: We may share your information with our business partners, including lending institutions and construction partners, to facilitate your financing and construction projects.
• Legal Requirements: We may disclose your information where required by law, regulation, or legal process.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes 256-bit SSL encryption for data in transit, encrypted storage for sensitive documents, and role-based access controls within our client portal. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Financial records may be retained for a minimum of seven years as required by applicable regulations.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal data. To exercise these rights, please contact us at [email protected].

8. Third-Party Services

Our Services may contain links to third-party websites and services, including DocuSign for electronic signatures and Stripe for payment processing. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: